FAQ's

Absolutely! At Dinosauria Creatures, we ship our replicas to every corner of the globe.

We understand that the world is vast, and there might be some rare exceptions for very remote areas. However, even in those cases, we've successfully delivered our pieces thanks to our commitment and flexibility.

To confirm if we can ship to your address, here are three ways to check:

1. In the shopping cart: Before proceeding to the payment page, you'll find a section related to shipping. Fill out the form, and you'll get an immediate answer.
2. On the payment page: When entering your shipping address (no payment required at this stage), the available shipping options for your area will appear. If you see an option, we can ship to you!
3. Ask us directly: If you’re unsure or the options above don’t clarify your situation, feel free to reach out to us. We’re happy to assist, and in many cases, we’ve found personalized solutions by speaking directly with our customers.

And remember: confirming this information is completely free. We're here to ensure a smooth and personalized experience for you.

At Dinosauria Creatures, all our orders are carefully made on demand to ensure that every replica meets the highest quality standards.

The shipping time may vary depending on the product you’ve chosen and current demand. Generally:

• On-demand orders: These are processed and shipped within 2 to 10 business days, allowing us to create and prepare your replica with the care it deserves.
• In-stock orders: In very specific circumstances, we may have stock available. If that’s the case, your order will be processed and shipped within 1 to 3 business days.

Once your order is on its way, you’ll receive an email with all the tracking information so you can monitor the status of your shipment in real time.

If you have any questions about the timeframes or need further details, feel free to contact us. We’ll be happy to assist you.

At Dinosauria Creatures, we work with external shipping providers to ensure reliable and secure service. However, the total delivery time may vary due to several factors:

• Shipping location: Depending on your area, we offer different shipping options from various providers. You’ll be able to choose the one that best suits your needs during checkout.
• Customs: Although we are based in Europe and always send all paperwork in order, customs may occasionally cause slight delays in delivery time. This is beyond our control and that of the shipping providers.

Once your order has been processed and shipped, the estimated delivery time will depend on the shipping option you selected and your location. You will receive a tracking number to monitor the status of your package in real-time.

If you have any questions about delivery times or need assistance choosing the best shipping option, don’t hesitate to contact us. We’re here to help every step of the way.

Yes. For more information you can see our refund policy.

Don't worry! We will ask for photos and once verified, we will send you a FREE replacement.

Making a purchase at Dinosauria Creatures is easy and quick. Just follow these simple steps:

1. Browse our products: Explore our online store and choose the replicas you like the most. You can filter by category or search directly for what you want.
2. Add to cart: Once you find the item you want, select the available options (such as size or finish) and click Add to cart.
3. Review your cart: After adding all the items you want to purchase, go to your cart section. Here you can review the selected items, change quantities, or remove any you don't want.
4. Checkout: Click Proceed to checkout to continue. Enter your shipping details and choose your preferred payment method (credit card, PayPal, etc.).
5. Confirmation and payment: Review your order details and make sure everything is correct. Then, proceed with the payment to complete your purchase.
6. Done! You will receive a confirmation email with the details of your order and tracking information for your shipment.

If you have any questions or need assistance during the process, feel free to contact us. We’ll be happy to help!

Once you've completed your purchase, you will receive a confirmation email at the address you provided during the checkout process. This email will include all the details of your order, such as the selected products, the total purchase amount, and shipping information.

If you don’t receive the confirmation email within a few minutes, we recommend checking your spam or junk mail folder just in case. If you still can’t find it, feel free to contact us so we can verify the status of your order.

Remember, if you have any questions or concerns about your order, we’re here to help. Don’t hesitate to reach out!

We understand that plans can sometimes change. If you need to modify your shipping address after placing your order, we recommend contacting us as soon as possible. If the order has not yet been processed or shipped, we’ll be happy to help you update the shipping details without any issues.

However, once the order has been shipped, we won’t be able to make changes to the address. In this case, we suggest staying alert for the delivery and, if necessary, coordinating with the shipping service to redirect the package.

Remember, we are always here to assist you. If you have any questions or need help with any changes, feel free to contact us.

If you need to modify your billing address after placing your order, we recommend contacting us as soon as possible. If the payment has not been processed yet, we can make the change without any issues. However, if the payment has already been completed, we won’t be able to modify the billing address.

In any case, feel free to reach out if you have any questions or need assistance. We’re here to help you at any time.

We understand that unforeseen circumstances can arise. If you need to cancel your order, we recommend contacting us as soon as possible. If the order has not yet been processed or shipped, we’ll be happy to help you cancel it and proceed with the corresponding refund.

However, once the order has been processed or shipped, we won’t be able to cancel it.

Remember, we are always here to help. If you have any questions or need assistance, feel free to contact us.

The variants of our products come with different finishing options that affect both the appearance and the manufacturing process. Here’s what each one means:

• Unprimed: This is the most basic option. The piece comes without any prior treatment, meaning the surface is ready to be painted or worked on by you if you wish. It’s ideal if you want to fully customize it or if you have experience working with materials.
• Primed: In this case, the piece has been coated with a primer that prepares the surface for painting. This finish is perfect if you're looking for a solid, even base to paint yourself, or if you prefer that the piece is ready for applying colors without having to worry about paint adhesion.
• Hand-painted: The most detailed option. Each piece is carefully hand-painted by our painter, ensuring that every replica has a unique, high-quality finish. Hand-painting is ideal if you want a piece that’s ready to be displayed, with maximum attention to detail and finish. Additionally, with this option, you will have access to a private chat with the painter, allowing you to discuss details, resolve any doubts, and ensure that the final result meets your expectations. This option is perfect for those who want a closer, more personalized level of attention and detail.

Each option provides a different experience based on the level of customization or detail you desire. If you have any questions or need more information about which option to choose, feel free to reach out. We’re here to help!

Absolutely! At Dinosauria Creatures, we offer the possibility to customize the scale of our replicas. If you have a specific scale in mind that isn't part of our standard offering, just contact us and we’ll be happy to review your request.

Keep in mind that due to the customization, production time and price may vary depending on the size and complexity of the work. But don’t worry, we’ll be with you throughout the process to make sure you get the product exactly as you envision it.

If you have any more questions or need further details, feel free to reach out. We’re here to help!

The difference between a kit and a fully assembled replica depends on the size and finish of the piece you’ve chosen:

• Kit: If you’ve chosen a replica that comes as a kit, you’ll receive the parts separately, allowing you to enjoy the assembly and customization process. This option is ideal if you enjoy working on manual projects, as you’ll be able to assemble and paint the replica at your own pace.
• Fully assembled replica: If you’ve chosen a replica that comes fully assembled, the piece will arrive already put together. Hand-painted replicas are always shipped fully assembled (although in some cases, they may arrive separated from the base for safety reasons during transport, and the assembly is very simple). Primed and unprimed replicas are also shipped fully assembled, as long as the size allows, except in the case of very large pieces, which may be shipped in multiple parts.

Both options depend on the type of piece you’ve chosen, but in each case, we strive to send it in the most practical and safe way possible.

If you have any questions about which option applies to your order, don’t hesitate to contact us. We’re here to help!

Yes, we do! At Dinosauria Creatures, we have the ability to create life-size replicas (1:1 scale). However, this type of project requires a personalized study for each piece. Each life-size replica is made according to the client’s specifications and needs, so we work closely with you to ensure the result is exactly what you envision.

These projects may involve variations in production time and price, as they depend on the complexity of the piece, materials, and the level of detail you desire.

If you're interested in any of our life-size replicas or want more information about available options, we invite you to visit our life-size replica collection, where you can see some examples of what we offer.

Feel free to contact us if you have any questions or if you'd like to start your life-size replica project. We're here to help!

We do not recommend it, our replicas are designed to be displayed indoors and prolonged exposure to sunlight can damage them.