Refund policy
RETURNS
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REPLICAS:
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products hand painted for you cannot be returned.
Additional items that cannot be returned:
* Gift cards
To complete your return, we need a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you still haven't received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund is posted.
If you have already done all of the above and still have not received your refund, you can contact us at support@dinosauriacreatures.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@dinosauriacreatures.com and send your item to the direction where the order was shipped from.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gifter decided to have the order shipped and then give it to you, we will send a refund to the gifter and they will find out about your return.
Shipment
To return your product, you must send it by mail to the direction where the order was shipped from.
Shipping costs to return your item are at your own expense. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your product exchange may vary.
If shipping an item over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.
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MERCHANDISING:
Shipment
When will I receive my order?
It takes us between 2 and 5 business days to fulfill an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
- USA: 3-4 business days
- Europe: 3-7 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where is my order shipped from?
We work with a print-on-demand company with fulfillment centers around the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This rate is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend speaking with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What do I do?
Before contacting us, please help us by following these steps:
- Please check your confirmation email to make sure there are no errors in the shipping address.
- Ask about your order at your local post office.
- Ask your neighbors if the carrier had left your package with them.
Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at support@dinosauriacreatures.com with your order number.
If there is a problem with your shipping address, we could send you your product again, but you will have to pay the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
Orders
How are the products made?
We work with a print-on-demand company, which has production and logistics centers spread around the world. Your orders are printed and shipped from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order ships. If you have any questions about your shipment, please contact us at support@dinosauriacreatures.com.
I have received an incorrect or damaged product. What do I do?
We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to support@dinosauriacreatures.com within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if something happens to your order, please contact us at support@dinosauriacreatures.com.
Do you refund money?
We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at support@dinosauriacreatures.com with photos of your item and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges. If you are not sure which size will fit you best, check our size guides in the product descriptions.
This is not a common case, but it can happen that there is an error in the labeling of a product. If that is the case, please contact us at support@dinosauriacreatures.com within one week from the time of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.